FAQ

Questions people ask before their first order.

Product & realism

How realistic is AI-generated UGC, really?

Our creators are built to match the framing, lighting, pacing, and casual delivery of real phone-shot testimonials. In a scrolling feed, most viewers can't tell it apart from creator-filmed content.

How is this different from stock video?

Stock is generic and has nothing to do with your product. Every Yuugc video is generated from your specific brief, product, and hook.

Can I request a specific creator look or age range?

Yes — on Growth and Agency plans you can request a specific look, age range, or setting matched to your target audience.

What languages or accents are supported?

Yuugc currently supports US English creators. More languages and accents are on the roadmap.

Legal & trust

Do I own the rights to the content?

Yes. Every plan includes full commercial usage rights for paid and organic use, with no additional licensing fees.

Is this content compliant with FTC and ad platform guidelines?

We build content to fit standard platform policies, but rules vary by platform, region, and industry and can change. You're responsible for reviewing current guidelines for your specific use case before publishing.

Can the AI creator make specific product claims?

Yes, scripts can include specific claims you provide. You're responsible for making sure any claims are accurate and compliant with advertising regulations in your market.

Process & turnaround

Is script writing included in the price?

Yes. Script writing is included in every plan at no extra cost — you submit a brief, and we handle the script and the performance.

How long does it take to get my first video?

48 hours from an approved brief to finished, ready-to-post footage.

What if I don't like the first result?

Every video includes one revision round at no extra cost. Additional revisions can be added if needed.

Can I submit multiple briefs at once?

Yes. Queue as many as you like — that's the point. It's the fastest way to test several hooks or angles in one batch.

Do you need my physical product to make the video?

No. Creators and footage are generated from your brief, product photos, and product information.

Pricing & plans

How much does it cost per video?

Pricing is quoted per customer based on volume and plan, but as a realistic ballpark, most customers land around $50 per video. See the pricing page or reach out for an exact quote.

What's the difference between the Starter, Growth, and Agency plans?

Starter and Growth differ mainly in monthly video volume and creator customization; Agency adds multi-client workspaces and a dedicated turnaround SLA. Full details are on the pricing page.

Can I cancel anytime?

Yes, all plans are month-to-month and can be canceled anytime.

Do unused videos roll over to next month?

No, monthly video allowances reset each billing cycle and don't carry over.

Formats & platforms

What formats and aspect ratios do I get?

Videos are delivered vertical by default, sized for TikTok, Reels, and Spark Ads.

Can I get horizontal or square versions too?

Yes, horizontal and square crops can be requested alongside the vertical original.

Do you provide caption variants for A/B testing?

Yes, each video comes with multiple caption variants so you can test different hooks without generating new footage.

Comparison

How is this different from hiring a real UGC creator?

The main differences are cost, turnaround time, and repeatability. See our full AI UGC vs. real UGC comparison for a detailed breakdown.

Is AI UGC as effective as real UGC for ads?

For top-of-funnel hook and angle testing, most teams find performance comparable at a much lower cost per test. Real creators still have an edge when their personal audience and trust are part of the value.

Still wondering something?

Send us a note. A person replies, usually within the day.

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